Calls from VMH will now register as such on caller ID

Veterans Memorial Hospital recently upgraded its phone system to allow for the Veterans Memorial Hospital name to appear on a landline phone caller ID whenever someone from the hospital is calling a patient or family member. Up until this point, the hospital’s calls would only register as “unavailable” on caller ID with very few calls actually being answered for fear of a telemarketer. This would cause a great delay in delivering patient results, scheduling appointments and other follow-up.

For cell phones, the hospital’s main number, 563-568-3411, will show on the screen. The hospital encourages the public to enter that number into their cell phones as Veterans Memorial Hospital, or VMH, so the name will show correctly whenever a call from the hospital is coming through.

“We hope this upgrade will allow our patients to recognize our calls from the facility more easily, and speed up communication between the hospital and our patients who may be needing an appointment or awaiting results,” states Jonathan Buhl, Information Technology (IT) Manager at Veterans Memorial Hospital. “We still want to caution that some calls using our name could be a scam, as has happened in the past. We ask that everyone listen closely to the caller. Rest assured, anyone calling from the hospital will not be trying to sell you anything, but only following up with you.”

For any questions, call Veterans Memorial Hospital at 563-568-3411.