All patients must present a health insurance card at Veterans Memorial Hospital

Veterans Memorial Hospital in Waukon is currently transitioning to a new electronic medical record system. This new system will now link to all departments, encompassing all areas of the hospital, including the billing department.

Because this is a new system, the hospital is requiring that every patient bring their health insurance card along with them so the information can be entered into this new system. Even patients who recently visited Veterans Memorial Hospital will need to show their insurance card to the hospital receptionist, even if they just recently did so.

Patients will see a new statement following any hospital service which will be a completely different look from what they are used to receiving due to the use of a new vendor. In addition, patient account balances will also be handled by a new system that will be unfamiliar to the current patients. For example, one may have a test performed in February and it will be processed through the current company, MedPay, and after March 7, self pay statements will come from the new vendor instead.

Since this transition will take place over the course of a few months, the hospital wishes to inform patients they may receive statements within just a few days of each other. Also the statements from the two different vendors do not look alike, which may also cause confusion and the hospital wishes to apologize for any inconvenience this may cause.

Veterans Memorial Hospital also asks that anyone experiencing any questions in understanding this new system call the hospital at 563-568-3411.

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