VMH will transition to a new accounts receivable service; Phone calls will be qualified by guarantor numbers
Veterans Memorial Hospital has announced it will return to using Meduit to help with the collection of accounts for healthcare services. Meduit is the nation’s largest revenue cycle solutions company, serving over 1,000 medical facilities within 48 of the United States.
With the help once again of Meduit, Veterans Memorial Hospital will be able to provide cash acceleration to significantly improve financial performance. Veterans Memorial Hospital used the help of this outside agency with its account collections until the last few years and has decided to return to this same service.
“We need once again to return to the help of this outside agency to be sure we are getting the receivables collected in a timely manner, before they outdate,” explains Michael Coyle, CEO of Veterans Memorial Hospital. “Our financial staff is kept very busy with the coding and billing, getting it all perfect for the insurance companies in order for them to pay the claim. Whenever we have an insurance denial, we need to rework and resend the claim, which all takes time, delaying the patient’s portion of the bill remaining after insurance. By returning to this service, we can keep in better contact with our patients, updating them on their balance and working through their payment arrangements in a more timely manner.”
Patients with an outstanding balance after insurance or patients who are self-pay will receive a statement in the mail from Veterans Memorial Hospital with all the billing details. A few days later, patients can expect a courtesy call from an employee from Meduit, calling on behalf of Veterans Memorial Hospital, to see if they have any questions or concerns with their bill. These callers will have the guarantor number so the patient will know this is a legitimate, credible call on behalf of the hospital. If no one answers, an automated message will be left on voice mails, asking patients to call back. Payment plans can even be established through this service.
“Our staff is excited to return to the help of this company,” adds Coyle. “We hope this will speed up the billing process and make the system more understandable and streamlined for both the patients and the hospital accounts.”
Veterans Memorial Hospital asks that anyone experiencing any questions or concerns in understanding this new service should feel free to call Veterans Memorial Hospital in Waukon at 563-568-3411.
